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Privacy Policy

Last Updated: 12th Jan, 2026
Applies To: PowerCare Mobile App, PowerCare Web, PowerCare Business Platform, PowerCare Admin Systems

1. Who We Are

PowerCare is a power management companion designed for prepaid electricity users, households, and businesses. We help users track meter balances, receive alerts, manage top-ups, and access support services.

For the purpose of this Privacy Policy, “we”, “us”, and “PowerCare” refer to:

PowerCare Energy Ltd
Building: AIC House
Street: Kofi Anum Tesa Street
Area: Adjirigano, East Legon
GhanaPost GPS: GD-253-5017
City: Accra, Ghana

We are committed to protecting your privacy and handling your data responsibly.

2. What This Policy Covers

This Privacy Policy explains:

  • What information we collect

  • How and why we use it

  • Who we may share it with

  • How we protect it

  • Your privacy rights and choices

By using PowerCare, you agree to this Privacy Policy.

3. Information We Collect

We collect information in three main ways:

A. Information You Provide

This includes:

  • Phone number (for account creation and login)

  • Name (optional or when provided)

  • Meter information (meter numbers, meter labels, meter type)

  • Balance information you update manually

  • Business details (for B2B users)

  • Support messages and attachments

  • Credit / PowerCare Advance request details

B. Information Collected Automatically

When you use PowerCare, we may collect:

  • Device information (model, OS version)

  • App usage information

  • Log and diagnostic data

  • IP address (where applicable)

  • Browser information (for web platform)

We do not spy, track personal behavior outside the app, or collect unnecessary data.

C. Payment & Transaction Information

When you purchase top-ups or vouchers:

  • Transaction records

  • Payment reference

  • Amount and meter details

We do not store full payment card details. Payments are handled securely by trusted third-party payment partners.

4. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Help you add and manage your meters

  • Track and estimate electricity usage

  • Send alerts and notifications

  • Process top-ups and voucher redemptions

  • Facilitate PowerCare Advance requests and repayment tracking

  • Provide customer support

  • Improve app performance and features

  • Maintain security and prevent fraud

For businesses, we use data to:

  • Provide dashboard visibility

  • Generate reports and records

  • Help monitor operational risk

We only use your data for legitimate service purposes, not for unrelated activities.

5. Alerts & Communications

PowerCare may send you:

  • Low balance alerts

  • Predicted run-out alerts

  • Top-up confirmations

  • PowerCare Advance updates

  • Support responses

  • Service updates

Channels may include:

  • In-app notifications

  • WhatsApp

  • SMS

  • Email (where applicable)

You can manage certain notification preferences in settings. Some essential service communications may not be opt-out.

6. Sharing Your Information

We do not sell your data.

We may share information only with:

  • Trusted service providers (payment processors, messaging services, hosting providers)

  • Operational vendors supporting legacy fulfilment

  • Legal or regulatory authorities if required by law

  • Business partners where you explicitly engage a business service

All partners are required to protect your data and use it only for service-related purposes.

7. PowerCare Advance & Credit Information

If you apply for PowerCare Advance:

We may collect and use:

  • Usage behavior

  • Past repayment history

  • Risk assessment information

  • Admin decisions and notes

This is used solely for eligibility, approvals, monitoring, and enforcement within our operational framework.

We do not run third-party credit bureau reports unless explicitly stated in future updates.

8. Data Security

We take security seriously.

We use reasonable technical and organisational measures to protect your data including:

  • Secure servers

  • Encryption where applicable

  • Access controls

  • Audit monitoring

  • Limited staff access

However, no system is 100% perfect. If a breach occurs, we will take reasonable steps to notify affected users and authorities when required.

9. Data Retention

We retain data only as long as necessary for:

  • Providing services

  • Legal and regulatory compliance

  • Accounting and audit purposes

  • Dispute handling

You may request deletion where applicable, subject to legal or operational requirements.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (where applicable)

  • Withdraw consent (where applicable)

  • Restrict certain processing

Requests can be made through support.

11. Children’s Privacy

PowerCare is not designed for children under 13.
We do not knowingly collect information from children below the applicable legal age. If this ever occurs, we will delete such data upon discovery.

12. Third-Party Services & Links

PowerCare may link to third-party platforms such as:

  • Payment services

  • WhatsApp

  • Utility or vendor platforms

  • Website links

We are not responsible for their privacy practices. We encourage users to review their policies.

13. International Transfers

If data is transferred or processed outside Ghana, we ensure reasonable protections consistent with applicable privacy standards.

14. Changes to This Policy

We may update this Privacy Policy when needed.
We will notify users of significant changes through the app, website, or email.

15. Contact Us

For questions, concerns, or privacy requests:

PowerCare Energy Ltd

Building: AIC House
Street: Kofi Anum Tesa Street
Area: Adjirigano, East Legon
GhanaPost GPS: GD-253-5017
City: Accra, Ghana